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Document silent configuring for iOS#210

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IamJoyson wants to merge 2 commits into
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fallback-push
Open

Document silent configuring for iOS#210
IamJoyson wants to merge 2 commits into
mainfrom
fallback-push

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@IamJoyson

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@vercel

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helpshift-docs Ready Ready Preview, Comment Jul 9, 2026 12:09pm

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import { Image } from "@site/src/components/forDocs";
import AndroidInAppSample from "@site/docs/_partials/_proactiveAnd_inappSamples.mdx";

## Handling Silent notification for in-app

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Title could be: "Handling Silent Notification for In-App Proactive Engagement Notifications"


## Handling Silent notification for in-app

By default, in-app notifications are sent directly to the device's notification tray as fallback push notifications.

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In-App instead of "in-app"


## Handling Silent notification for in-app

By default, in-app notifications are sent directly to the device's notification tray as fallback push notifications.

@sumeet-helpshift sumeet-helpshift Jul 10, 2026

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By default, In-App notifications are sent directly to the device's notification tray, as fallback push notifications, if your application is in background/killed state.

## Handling Silent notification for in-app

By default, in-app notifications are sent directly to the device's notification tray as fallback push notifications.
However, you can configure the SDK to display notification exclusively as in-app notification while the user is actively using the app.

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However, you can configure the SDK to display notification exclusively as In-App notification and show up only when the user is actively using the app.

By default, in-app notifications are sent directly to the device's notification tray as fallback push notifications.
However, you can configure the SDK to display notification exclusively as in-app notification while the user is actively using the app.

- If the app is terminated by the system, silent pushes may not wake it.

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These 3 points were supposed to be in a note i assume. Did you change it?


- If the app is terminated by the system, silent pushes may not wake it.
- Background delivery is not guaranteed: silent notifications are best-effort and may be delayed or dropped when the system is low on resources or the app has been force-quit.
- When silent notifications are enabled and fallback push is disabled, you can't use this feature to reach or re-engage inactive users. Because in-app notifications only appear when the app is in the foreground.

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When silent notifications are enabled/handled in your app but fallback push is disabled, you can't use this feature to reach or re-engage inactive users. In-App notifications are displayed only when the app is in the foreground.

Please check if the re-wording is correct.

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